Privacy policy

July 2023

Introduction

01. The Lancaster Family Trust T/A Twelve and a Half Acres (ABN54557914465) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors.   

02. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

03.This Privacy Policy, which will be updated periodically, explains how we deal with your personal information that we collect, use, disclose or process, including through this website, twelveandahalfacres.com.au – the “website” – as well as through our other business operations or directly from you.

04. Please read this Privacy Policy carefully and contact us using the details set out below if you have any questions.

05. By providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy, and that you have read and accepted it and consent to the collection, use, holding and disclosure of your personal information as outlined.

06. If you are a customer and would like to deal with us anonymously, or use a pseudonym, please do so.

Definition of personal information

07. In this Privacy Policy, the phrase "personal information," it refers to information about you as an individual that is able to be used to establish who you are. This includes information such as your name, date of birth, address, phone number, email address, and credit card details. Personal information can also include information about your preferences.

Types of Personal Information we collect

08. The types of personal information we collect may include:

• Identity data (including your name and username or similar identifier)
• Contact data (including your contact details such as your billing and delivery address, email address, and telephone number).
• Transaction data (including details about payments to and from you and other details of products you have purchased from us).
• Technical data (we may collect and log information such as your IP address, access dates and times, browser type and versions, operating system and platform, and pages visited when you interact with our website.
• Profile data (purchases or orders made by you, feedback given by you).
• Usage data (including information about how you use our website, products and services).
• Marketing and communications data (including your preferences in receiving marketing from us and our third parties and your communication preferences).

Problems, complaints or queries

09. If you have inquiries regarding our Privacy Policy, or if you believe we have breached this policy, or if you encounter any issues, complaints, or queries regarding the collection, usage, storage, handling, disclosure, and/or processing of your personal information, please contact us using the details set out below.

10. Please allow 30 days for any request to be processed. On receipt of your query, problem or complaint, a review will be conducted and findings will be communicated to you where required. If you do not receive a satisfactory response to your query, problem or complaint within 30 days, you may refer your query, problem or complaint to the Office of the Australian Information Commissioner via the contact details listed at www.oaic.gov.au/about-us/contact-us-page,

Lawful basis of processing

11. At Twelve and a Half Acres Gin, we solely collect personal information that has been provided to us in accordance with this Privacy Policy or lawfully obtained from third parties. – primarily to supply you our product. Our handling of your personal information primarily aligns with the purposes outlined in this Privacy Policy.

12. Twelve and a Half Acres also reserves the right to use, disclose or otherwise process any personal information to satisfy any law, regulation or legal request.

How we collect personal information

13. We collect personal information from you when your purchase a product from us and through the following channels (each, a Collection Channel). Our “collection channels” are:

• our website twelveandahalfacres.com.au;
• any related Twelve and a Half Acres social media pages;
• physical and other ad-hoc channels of collecting personal information in relation to events; and
• any other means through which an individual provides personal information to Twelve and a Half Acres, including either physically or electronically.

14. We will destroy or de-identify information where we form the opinion that the information has been provided to us, unlawfully or unfairly.

Use of Cookies

15. A cookie is a small text file that’s placed on your computer to help us remember your preferences, similar to login information or location. Cookies are used for a variety of reasons. Twelve and a Half Acres uses cookies to make it easier and faster for you to use our website. We also use cookies for security purposes to protect your activity with us online.

16. Third parties may also use cookies, web beacons and similar technologies to collect or receive information from our website or from you and from elsewhere on the internet and use that information to provide measurement services and targeting advertising (such as the FaceBook Pixel, Google Analytics and Adwords). If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

17. You can block the use of cookies by selecting the appropriate settings on your browser.

Active Information Collection

18. Personal information may be collected and combined via our Collection Channels if you:

• you purchase products;
• subscribe to any e-mail address lists, newsletters, updates, alerts or news and media releases, or request launch or event information or information about our products or services or other information services as well as third party products or services;
• complete and submit any forms or surveys provided to Twelve and a Half Acres, either physically or electronically;
• conspicuously publish or provide on request your personal information to Twelve and a Half Acres;
• contact us directly in person or via any medium including mail, telephone, social media and commercial electronic messages (SMS (Short Message Service), MMS (Multimedia Message Service), IM (Instant Messaging) and email) including via the contact details listed on a Website;
• participate in any events, offers, promotions, competitions or marketing activities.

19. In addition, we may acquire your information from reputable third-party sources, such as list brokers, social media entities, and other data providers or organisations that lawfully share data and have obtained your permission to do so.

Consequences of not providing personal information

 20. If you choose not to provide us with your personal information, it may affect our ability to offer you our goods, as well as other content such as information, upcoming opportunities, promotions, events, or product information.

Why we collect, hold, and use personal information

21. We collect, hold and disclose your personal information for the following primary purposes:

• To provide goods and/or services to you.
• To maintain a database of customers, subscribers or similar, ensuring personal information remains up-to-date and complete.
• To advise you of special offers, marketing and advertising.
• To contact you, including sending you any technical, administrative or other notices relevant to Twelve and a Half Acres.
• To market to you and others, including remarketing (this may involve the use of FaceBook, Instagram, or similar technology, to allow us to display our advertising to you elsewhere on the internet).
• For internal record keeping.
• For statistical and research purposes.
• As required by law.

How we share your personal information

22. Solely for the purposes described above, personal information may be shared with the entities below including their directors, employees and agents - specifically:

• our marketing and email sending partners only as required for our marketing;
• technical service providers, such as mail carriers, hosting providers, IT companies and communications agencies; and
• other trusted service providers.

23. These recipients would normally be engaged by Twelve and a Half Acres to perform a variety of functions, such as legal and accounting services, data storage, support services, conducting market research, processing credit card payments, assisting with promotions and providing technical services for our websites. These companies may have access to personal information if needed to perform such functions. Your credit card details are only used to facilitate your purchase. They are not used for any other purpose and will never be supplied to a third party other than our relevant service provider.

24. Where we disclose your personal information to third parties, we will take all reasonable steps to ensure that their privacy policy adheres to similar standards and/or request that the third party follow this Privacy Policy regarding handling of your personal information. Twelve and a Half Acres will also be diligent in ensuring that any personal information we disclose is accurate, up-to-date, complete and relevant.

How we maintain the security of your information

25. Twelve and a Half Acres is committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure, We undertake the following precautions to protect personal information we hold:

• Our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through use of this website.
• We limit access to personal information to a “need-to-know” basis.
• We protect devices we use to collect, hold use and disclose personal information with industry-standard anti-virus software.
• Our devices are protected by passwords and are stored in secure premises.
• Data is securely stored on cloud servers.
• Any hard copies, if produced, of personal information are kept in secure storage with access by authorised personnel only.
• All conversations involving the discussion of personal information take place in private, where conversations are unable to be overheard by unauthorised personnel.
• If we no longer need personal information, we take all reasonable steps to destroy, delete or de-identify the information.

26. While we take commercially reasonable measures to maintain a secure website and business, electronic communications and databases are subject to errors, tampering and hacking. Twelve and a Half Acres cannot guarantee or warrant that such an event will not take place and we will not be held responsible for events arising from any unauthorised access to personal information.

27. If a data breach occurs involving your personal information and the breach is likely to cause inconvenience, we will notify you as soon as possible after the occurrence in accordance with our obligations under the Privacy Act and related legislation.

How can you access and correct your personal information

28. You have a number of rights under the Australian Privacy. These include:

• Access. You can request access to your personal information that we hold about you. We will respond to any request to access information within a reasonable time period.
• Correction. You can request that we correct your personal information. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date and to notify you of the correction, unless it is impracticable or unlawful to do so.
• Deletion. You may also request that we delete your personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Please note that if we agree to delete your information, because of backups and records of deletions, it may be impossible to completely remove your information without retaining some residual files or data. We will functionally delete the information and will not sell, transfer, or use personal information relating to you in any way moving forward. Note; unless required by applicable law, we are not responsible for removing your personal information from the lists of any third party who has previously been provided your information in accordance with this policy.
• Transparency. To be informed generally about the collection and use of your personal data, including where we intend to further process your personal data for additional purposes other than as discussed within this Privacy Policy.
• Consent. To withdraw your consent for us to use your personal information. Please note that you can also opt-out of online marketing communications at any time by using the unsubscribe feature.

29. We will respond to any request to access, correct or delete information within a reasonable time, which will generally be up to 30 days.

How you can unsubscribe or opt out

30. As part of our marketing we will send out periodic e-mails, newsletters, updates and invitations. All will have an “unsubscribe” function button, so you are able to opt out at any time

31. You can also opt out of information collecting for advertising by visiting www.aboutads.info/choices.

Changes to this policy

32. Twelve and a Half Acres will periodically update and modify this policy. When this occurs it will be notified on the website.

Contact Details

33. For any queries, complaints or notifications, please contact us on:

andy@twelveandahalfacres.com.au